• "Haven First helped me get my life back on track" - Taegan

  • "I was rescued by a team of very dedicated caring people always ready to listen and help" - Barrie

  • "I was in a dark low place and didn't know we're to turn haven gave me a chance to find me again" - John
  • "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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Our Work in Hitchin
Our Work in Stevenage


Our Work in Hitchin


The shelter in Hitchin has been operating since 1992 under the management of "North Herts Sanctuary'. In 2014, we were delighted to win the tender to take on the day to day management of the site, renting it from 'Helping Herts Homeless' (formerly North Sanctuary), giving us sole responsibility for all support provisions and activities relating to the residents in Hitchin. 


We are delighted that our service has shown huge signs of improvement since we took over the management and thanks to our incredible staff and the support of the wonderful people of Hitchin, we are looking forward to continuing our support services. We have exciting plans to build a new purpose built facility designed to better meet the needs of our residents and with additional capacity to meet the growing demand for our support in the area.


In 2018, our Hitchin site provided;-


  • Life changing support to 69 clients
  • Support and guidance to 203 individuals referred
  • Support to 42 people moving on to independent living
  • 288 hours of specialist counselling
  • Essential support and guidance to 28 people through our Outreach Programme



Our Work in Stevenage


We have been operating in Stevenage for over 30 years, providing support to homeless individuals in the area. In 2015, we were delighted to complete our brand new purpose built 40 bed property in the old town. Since then, we have been able to expand and transform our work to provide a top class support service. At this site, we provide accommodation and meals, specialist counselling, addiction support, health and wellbeing activities as well as a number of other effective techniques. 


In 2018, our Stevenage site provided;-


  • Life changing support to 113 people
  • Support and guidance to 435 individuals referred
  • Support to 42 people moving on to independent living
  • 680 hours of specialist counselling
  • 568 hours of sports therapy
  • 1152 hours of specialist addiction support




Our Work in Stevenage





01438 354884 (Stevenage)


01462 435835 (Hitchin)

E-MAIL info@havenfirst.org.uk