• "Haven First helped me get my life back on track" - Taegan

  • "I was rescued by a team of very dedicated caring people always ready to listen and help" - Barrie

  • "I was in a dark low place and didn't know we're to turn haven gave me a chance to find me again" - John
  • "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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Advice on Homelessness


Local Shelters and Day Centres


For information on other service providers in the area please click here.




You can get emergency advice from our Housing Support Workers between 9am and 10pm on 01438 354884 (in Stevenage) or 01462 435835 (in Hitchin). For out of hours (10pm-9am) or less urgent enquiries please e-mail us at info@havenfirst.org.uk.


In Stevenage, contact Stevenage Borough Council at Housing Department, Daneshill House, Danestrete. Telephone 01438 242242 weekdays 8.45am - 5.15pm (4.45pm Fridays) or e-mail homeless@stevenage.gov.uk  An out of hours service exists for use in the case of an emergency which cannot wait until the office re-opens. The out of hours service can be contacted on 01438 314963.


In Hitchin, contact North Herts District Council at Housing Department, Gernon Road, Letchworth Garden City. Telephone: 01462 474000  or e-mail: service@north-herts.gov.uk

An out of hours service exists for use in the case of an emergency which cannot wait until the office re-opens. The out of hours service can be contacted on 01462 420600.



General advice and information on housing and homelessness


There are many organisations which provide advice on homelessness and / or general information.


Herts Young Homeless - independent charity providing information, advice and support aimed at young people on securing and maintaining accommodation (helpline 0844 833 0933)


YMCA - for information on emergency hostels in Hertfordshire, speak to someone on their local number 01707 351400.


StreetLink  - can connect rough sleepers to local services for assistance. Visit the website to report someone sleeping rough, or call 0300 500 0914.


Homeless UK - a site managed by Homeless Link which provides advice and information on around 9000 services including day centres and hostels across the UK.


Directgov - provides advice to those at threat of eviction.


NHS UK - enables people to search for health services by service required and location.


Childline  - advice and information directed at children and young people (helpline 0800 1111).


The Pavement - on-line magazine with features on issues relating to homelessness and listing of relevant services.


Shelter - campaigning charity which also provides information to people facing housing issues or homelessness (helpline 0808 800 4444).


Crisis  - campaigning charity which provides links from its website to a wide range of support services.


Other useful organisations


Samaritans - provides a 24-hour help line on 08457 909090. Their e-mail is jo@samaritans.org.


Citizens Advice Bureau (CAB) - each CAB centre provides a free, independent, impartial advice service on your rights and responsibilities. The service is available to all. They have drop-in "clinics" (check for times) and an advice line available 10:00 - 16:00 Monday to Friday on 03444 111444. They have local centres in Stevenage (6th floor, Daneshill House, Danestrete, SG1 1BY) and Hitchin (Thomas Bellamy House, Bedford Road, SG5 1HL).

YMCA Welwyn Garden City - provides a home and support for local people who might otherwise be homeless. Each resident is allocated a key worker and, together they will create a support plan which is tailored to the needs and aspirations of the resident to support them to move into independent accommodation. Each resident has their own bedroom and breakfast and evening meal is provided each day.
T: 01707 351 400 E: housingwelwyn@oneymca.org 


Get Advice from Stevenage Haven





01438 354884 (Stevenage)


01462 435835 (Hitchin)

E-MAIL info@havenfirst.org.uk