• "Haven First helped me get my life back on track" - Taegan

  • "I was rescued by a team of very dedicated caring people always ready to listen and help" - Barrie

  • "I was in a dark low place and didn't know we're to turn haven gave me a chance to find me again" - John
  • "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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Our Privacy Policy




We want all of our volunteers, donors and supporters to feel confident and comfortable we are collecting and storing personal data in line with all relevant legislation. The following statement will outline how we use and process your data.


We are committed to treating you with respect and openness and will make the following promises to you;-


  • We will ensure your information is stored securely in line with all relevant legislation
  • You are in control of how we communicate with you and can make changes with us at any time
  • We will not sell your data to any third party for marketing purposes
  • We will not swap your data with any third parties
  • We will train our staff to manage your information in line with regulation, ensure only the relevant people have access
  • We will pass on your details to trusted partners for the fulfilment or some areas of our business (including newsletters). All partners have been check and comply with General Data Protection Regulations
  • Any credit or debit card payments made will be kept secure, encrypted and comply with Payment Card Industry Data Security Standard.


Who are we?


The processing of your personal data is carried out by or on behalf of the The Haven. (Registered Charity No. 1064495).


If you have any questions, queries or concerns about our Privacy Policy, please don’t hesitate to contact us on the below details.


FAO – Data Protection Lead

The Haven

6 Ditchmore Lane





Email  fundraising@havenfirst.org.uk

Telephone – 01438 354 884




How and when information will we collect?


When you freely give us your information

We will process and collect your data when your directly and freely give us the information. This could be when registering as a service user, volunteer, donor, job applicant or when signing up for an event or campaign, or making a complaint. This includes when you telephone us, visit our website, or get in touch through the post, by email or direct message on social media channels.


When you indirectly give us your information

When you interact with on some social media platforms (such as Twitter, Facebook and Linkedin) we may receive some information about you. This will be dependent on your privacy settings within these channels and can be changed/ updated within these platforms.


Via selected 3rd party partners

We will receive some data (where you have opted in) from some our 3rd party partners. These include CAF, Just Giving, Virgin Money Giving and pay pal. Please refere to these organisation directly to understand their privacy rules.


What information we will collect?


We will only collect information that is relevant to you experience with the Stevenage Haven


This may include;


  • Name
  • Address
  • Telephone number
  • Email address
  • Contact references
  • Bank/ credit card details (if setting up a regular payment/ donation)
  • Taxpayer status (for Gift Aid)
  • Date of Birth/ Age/ Gender/ health conditions (only where relevant)
  • We may also gather any other relevant information you share with us that might be relevant to tour relationship with us. These include hobbies, employer details and anything else you freely give and might find relevant.
  • Some sensitive information including health conditions, criminal background and anything relevant to your residency (for service users only)



We will store all of your data in line with General Data Protection Regulations.




When we will contact you?


We will respect your data and will only contact you with information you might find relevant/ interesting – you will have the opportunity to opt out at any time. Information we may contact you include;-


  • To provide you with information about our services, new projects and innovations relations to our service
  • To provide you with information about volunteering opportunities at initiatives available at both or our sites (Hitchin and Stevenage)
  • To promote and inform you of fundraising initiatives (including events and campaigns)
  • To provide you with information about key resources we need and donations we are looking for
  • To process donations, we may receive from you
  • To contact you in relation to your role as a volunteer
  • For administrative and internal auditing processes (including processing donations etc)
  • To gather feedback on the work we are doing and how we might be able to improve


Facebook Marketing


We may participate in Facebook’s ‘Custom Audience’ program, which enables us to display adverts to our existing supporters when they visit Facebook. We may provide your email address, mobile number and address to Facebook, so they can determine whether you are a registered account holder with them. Our adverts may then appear when you access Facebook.


Your data is sent in an encrypted format that is deleted by Facebook if it does not match with a Facebook account.


For more information please see Facebook Business and Facebook’s Data Policy.




Your Rights

The new GDPR legislation has improved your rights. We will consider any right you wish to exercise and do our best to comply. These new rights fall into the following categories:


Sharing your information

We will never sell or share your information with any other organisation for marketing purposes.  We will only share your information:


If we are required to do so by law

For our partners to provide services we cannot deliver inhouse, such mailing houses or IT specialists. We only choose partners we can trust who abide by the requirements of the Data Protection Act


The right to be informed – How your information is stored and used


The right of access – A Subject Access Request


The right to rectification – Correcting any information deemed incorrect


The right to erasure – Removal from database


The right to restrict processing – Permission to store but not to process data


The right to data portability - It allows you to move, copy or transfer personal data easily


The right to object – Example; processing based on legitimate interests


Rights to automated decision making – The right NOT to be subject to a decision


Please follow the link - Find out more from the ICO – for full details.


Right to complain


You also have the right to complain by contacting the Information Commissioner’s Office directly


You may change your mind about the permission you have given us to use your personal information at any time. Simply email us at fundraising@havenfirst.org.uk or write to as at the below address.


FAO – Data Protection Lead

The Haven

6 Ditchmore Lane





If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.


If you have any questions or concerns about this Privacy Statement, or would like to receive a printed version, please email fundraising@havenfirst.org.uk or call us on 01438 354 884.



This statement may change from time to time so please ensure you are checking it regularly to ensure you are happy with our Privacy Policy.






01438 354884 (Stevenage)


01462 435835 (Hitchin)

E-MAIL info@havenfirst.org.uk