• "Haven First helped me get my life back on track" - Taegan

  • "I was rescued by a team of very dedicated caring people always ready to listen and help" - Barrie

  • "I was in a dark low place and didn't know we're to turn haven gave me a chance to find me again" - John
  • "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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Since starting in January 2020 as Stevenage Haven’s Outreach Worker, Ava (name changed to protect her privacy) has been able to work 1-2-1 with 15 individuals on the streets of North Hertfordshire who are dealing with homelessness; building their confidence and helping to work through their individual issues to find a more positive outcome. Of the 15 she has worked with, 11 are now in secure or temporary accommodation, and 4 are engaged with substance misuse services and have been practising abstinence. Since the outbreak of Covid19 she has been working with rough sleepers and Stevenage Haven residents to get them into hotel or sheltered accommodation to ensure they are protected from the pandemic as best they can be. It is clear that Ava is incredibly proud of the work she does and wants to continue to expand the services she and Stevenage Haven are able to provide.

Working within Stevenage Haven’s key values, Ava emphasises the importance of working with each person as an individual, working out what has caused them to become homeless, and what needs to change in order to break that negative cycle.  

“My first aim is to build a rapport and trust with the individual. The first five minutes are crucial […] Every individual I meet responds differently […] the key is finding out what they want help with and going at their pace […]”  

Ava’s passion stems from her own personal experience with homelessness, “I was 15 years of age when I found myself homeless and alone, because of this I understand there are many factors which influence where we end up in life […] I remember being on the street and feeling completely invisible to those around me and thinking no one really cared […] My purpose in life will always be to motivate others to better themselves”

In order to attempt to end homelessness, Ava believes it is the day services in the community available to homeless people that factor in their rehabilitation. “[Stevenage Haven] is amazingly run and enables individuals to develop their life skills before moving back out into society. This is vital to breaking the cycle of homelessness”

It is clear that it is the increased support of services like ‘Stevenage Haven’ and ‘Resolve’ which Ava thinks will help the fight the issue of homelessness specifically in North Hertfordshire but also in the UK as a whole. Without directly addressing and supporting the reasons a person becomes homeless in the first place, the cycle of homelessness is going to keep going and the issue in the UK is never going to end.

To learn more about the services we provide please visit our website or send us a message. To support our cause, please consider donating money, or supplies. You can find links to our PayPal and Virgin Money links below and we regularly post our donation need wish lists on our social media as well as updates from both projects.

Virgin Money: https://bit.ly/35XsIcv  

PaypPal: https://bit.ly/2ySvpzW





01438 354884 (Stevenage)


01462 435835 (Hitchin)

E-MAIL info@havenfirst.org.uk