Supporting, Sheltering, Shaping Lives

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Following the Government announcement on Monday evening regarding the national COVID-19 lockdown we would like to update and reassure all of our supporters about how it will affect our projects in Stevenage and North Hertfordshire.


For our frontline staff, we will be reinstating a condensed staff rota to reduce the cross contamination risk between workers, and we will once again be suspending volunteer hours. We are incredibly grateful to all of our staff, volunteers and the security firm that work with us, who have worked tirelessly to ensure as much consistency as possible for our residents and in turn ensuring the smooth running of our projects.  


For our residents, we will be reinforcing the Government’s guidelines surrounding nights out, support bubbles and daily exercise. Many of our residents are particularly vulnerable to the virus and because of this we are very proud of the way the residents have rallied round to protect each other. We will also be increasing our welfare checks of our ‘move on’ clients who have left us to ensure that no one feels alone during period of isolation, as well as ensuring that life during the lockdown is as fun and safe as possible for our current project residents.


For our supporters, we would like to say a massive thank you for the donations, fundraisers and kind words you have provided over the last year; and we ask you to continue with this support however you can. We would like to remind you that we are not taking clothing or bedding donations unless new and packaged due to storage and hygiene limitations. It is the generosity and kindness of all of you that has kept us afloat during a year of uncertainty, confusion and hardship, so thank you.


If you have any questions, concerns or would like to provide support to any of our projects, please message us on Facebook (@havenfirstherts), Twitter (@haven_first) or email Please note that because of the reduced staff onsite, we expect our telephone lines will be busier than normal so we encourage you to email wherever possible.


Kind regards,

The Haven First Team

We are so proud to say that we recently won The Pride of Stevenage Award: Best Team COVID Support!

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To view our latest newsletter please click here:


If you would like to receive our next newsletter straight to your inbox please email us at and we'll add you to our mailing list.

To view our May 2020 Newsletter update please click the link below:

Further to our recent updates we wanted to let everyone know how the running of Stevenage Haven’s two projects in Stevenage and Hitchin have been affected by the Covid-19 outbreak.

 The annual Access Self Storage Easter egg appeal is open now! Donated Easter eggs will be given to Access Self Storage Stevenage’s nominated charity: Stevenage Haven


Access Self Storage Stevenage sets themselves a challenge to collect more than 200 donations this Christmas for homeless charity Stevenage Haven


A great article from Georgia Barrow of The Comet, following the story of Stevenage Haven client Simon.

Read the full article here

Stevenage Haven clients from both hostels took part in a football tournament at Hitchin Town Community FC's home, The Arena.

Launched in September 2017, Connect is our new outreach scheme which provides support services to rough sleepers in North Herts. Find out more.

 The annual Access Self Storage Easter egg appeal is open to the people of Stevenage for the very first time. This year the campaign - which has seen more than 2,800 chocolate eggs given to dozens of charities since it launched in 2011 - will benefit Access Self Storage Stevenage’s nominated charity: Stevenage Haven

Stevenage Haven was selected by Austin's Family Funeral Directors to be their charity of 2016. Hertfordshire Community Foundation, who manage a charitable fund for Austin's, issued the following press release about the charity of the year donation to Stevenage Haven.

The cold weather provision at Stevenage Haven has been operating for over 7 years; this year is no exception.

If you are concerned about someone sleeping rough, Street Link can help connect them to local services. Visit Street Link or call 0300 500 0914

A former resident from Stevenage Haven has, through support from staff at the charity, secured a labouring job with Airey Millar working on the new hostel development project.

On 25 March 2015, we were informed that our application for registration with the Regulator of Social Housing, the Homes and Communities Agency (HCA), had been successful.

Stevenage Haven has received funding from North Herts District Council as part of a countywide health project starting in April 2015.

The Trustees of the UIA Insurance Ltd fund held at Hertfordshire Community Foundation are providing Stevenage Haven with funding of nearly £5,000. This will make a significant contribution towards the cost of IT equipment for our new training suite for clients due to open at the end of 2015.

Stevenage Haven has secured funding from Herts County Council's Building Community Resilience Programme which is part of the current HWAS scheme.

We are pleased to announce that on 1st July 2014, Stevenage Haven took over service delivery at North Herts Sanctuary in Hitchin.





01438 354884 (Stevenage)


01462 435835 (Hitchin)