• "Haven First helped me get my life back on track" - Taegan

  • "I was rescued by a team of very dedicated caring people always ready to listen and help" - Barrie

  • "I was in a dark low place and didn't know we're to turn haven gave me a chance to find me again" - John
  • "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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FH's Story:


FH came to Haven First after approaching our Hitchin site and working with our Outreach Worker, R, in December 2019. Having found him and his partner at the time living in a car, it was discovered that as well as substance misuse issues, both him and his partner were engaged in a negative cycle of domestic violence.  

R evaluated the pair and decided the best course of action would be to separate them in different hostels in order to work with them individually and therefore target their issues properly. FH was placed in our Hitchin hostel within the Cold Weather Provisions accommodation and then after a short stay there he was offered a full-time bed space. His partner was housed in our Stevenage hostel immediately. R was sure that separating the pair would allow them to address their needs more effectively. 

During his time at the Hitchin hostel FH began to work through his issues, signing up to CGL and being placed on ‘the script’; addressing his mental health issues which included a diagnosis of his Borderline Personality Disorder; and also began to tackle his struggles with Epilepsy which saw him having seizures every other night causing him and those around him significant distress.   

After a disagreement with staff at the Hitchin hostel it was agreed that FH needed to find somewhere more independent, so he was temporarily housed in a hotel in Stevenage and now has been moved into a room in a property in Stevenage under the guidance of our Connect Services.   

Although it is unusual for a client to be moved into a move on property so quickly, it was agreed between the Housing Support Workers in Hitchin, and our Outreach Worker that no progress was going to be made until he was somewhere he felt comfortable, safe and independant.   

Since moving into this move on property, FH has begun to really positively respond to all of the programs he is on. He is keeping up with his methadone treatment, having MRI scans to help understand the extent of his epilepsy, and the separation from his previous partner has allowed for them both to really begin positive lifestyles.


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01438 354884 (Stevenage)


01462 435835 (Hitchin)

E-MAIL info@havenfirst.org.uk