• "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary

  • "The haven is a safe place"- John
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe

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supporting Homeless People in stevenage and north hertfordshire


Haven First, (formerly Stevenage Haven and North Herts Sanctuary) provides support to those experiencing homelessness in North Hertfordshire. With two sites in Hitchin and Stevenage, we are able to provide support and shelter for over 56 residents.
At the centre of what we do, is having a full understanding of the complex issues surrounding homelessness. With our team of highly trained and experienced staff, we support over 200 people per year, not only with a warm bed and hot meals, but with the vital support needed to lead an independent life and move on from our sites, into permanent, independent accommodation.
As well as accommodation, our support services include: counselling, specialist substance abuse support, mental & physical wellbeing training, life skills & budgeting, and we are now proud to employ a outreach service supporting people experiencing street homelessness. We work with a number of key organisations and have 14 move-on properties to ensure that through our support we are able to break the never ending cycle of homelessness.


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February 2021 Newsletter

To view our latest newsletter please click here: https://bit.ly/39dKD1q


If you would like to receive our next newsletter straight to your inbox please email us at fundraising@havenfirst.org.uk and we'll add you to our mailing list.


January 2021 COVID-19 Lockdown

Following the Government announcement on Monday evening regarding the national COVID-19 lockdown we would like to update and reassure all of our supporters about how it will affect our projects in Stevenage and North Hertfordshire.


For our frontline staff, we will be reinstating a condensed staff rota to reduce the cross contamination risk between workers, and we will once again be suspending volunteer hours. We are incredibly grateful to all of our staff, volunteers and the security firm that work with us, who have worked tirelessly to ensure as much consistency as possible for our residents and in turn ensuring the smooth running of our projects.  


For our residents, we will be reinforcing the Government’s guidelines surrounding nights out, support bubbles and daily exercise. Many of our residents are particularly vulnerable to the virus and because of this we are very proud of the way the residents have rallied round to protect each other. We will also be increasing our welfare checks of our ‘move on’ clients who have left us to ensure that no one feels alone during period of isolation, as well as ensuring that life during the lockdown is as fun and safe as possible for our current project residents.


For our supporters, we would like to say a massive thank you for the donations, fundraisers and kind words you have provided over the last year; and we ask you to continue with this support however you can. We would like to remind you that we are not taking clothing or bedding donations unless new and packaged due to storage and hygiene limitations. It is the generosity and kindness of all of you that has kept us afloat during a year of uncertainty, confusion and hardship, so thank you.


If you have any questions, concerns or would like to provide support to any of our projects, please message us on Facebook (@havenfirstherts), Twitter (@haven_first) or email info@havenfirst.org.uk. Please note that because of the reduced staff onsite, we expect our telephone lines will be busier than normal so we encourage you to email wherever possible.


Kind regards,

The Haven First Team