• "You gave me a chance when I was pretty much out of chances, you gave me hope when I was hopeless and you gave me your time and advice when I really needed it" - Gary
    "The haven is a safe place"- John

  • "Sheltering, Supporting and Shaping Lives"

  • "You guys are a saviour"- Gary
  • "the staff are amazing people. I was greeted by people who genuinely cared about me [...] I will always be grateful"- Angie
    "The haven is a safe place"- John
  • "My father lived in your Stevenage hostel two years ago [...] he was extremely well looked after and made good friends there"- Pheobe
    "Sheltering, Supporting and Shaping Lives"

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supporting Homeless People in stevenage and north hertfordshire


Haven First, (formerly Stevenage Haven and North Herts Sanctuary) provides support to those experiencing homelessness in North Hertfordshire. With two sites in Hitchin and Stevenage, we are able to provide support and shelter for over 56 residents.
At the centre of what we do, is having a full understanding of the complex issues surrounding homelessness. With our team of highly trained and experienced staff, we support over 200 people per year, not only with a warm bed and hot meals, but with the vital support needed to lead an independent life and move on from our sites, into permanent, independent accommodation.
As well as accommodation, our support services include: counselling, specialist substance abuse support, mental & physical wellbeing training, life skills & budgeting, and we are now proud to employ a outreach service supporting people experiencing street homelessness. We work with a number of key organisations and have 14 move-on properties to ensure that through our support we are able to break the never ending cycle of homelessness.


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COVID-19 Update: July 2021

Following the COVID-19 restrictions being lifted on Monday 19th July we wanted to update our supporters about how this effects our projects, staff, volunteers, visitors and residents.


As we have throughout the pandemic, we will be continuing to adhere to Government guidelines regarding COVID-19 including, frequent sanitation, rigorous cleaning, regular testing, self-isolation if appropriate and mask usage where preferred.


We are in a fortunate position in all our projects to be able to provide communal and sufficient social spaces for everyone to ensure a safe environment. We will always ensure that everyone's concerns and preferences are considered so continued conversations will be taking place amongst residents, staff and management to ensure everyone is comfortable with how we run our projects and that we are doing everything we can to safeguard everyone involved. Like everyone we want to get back to some form of 'normality' but understand that we all still need to remain vigilant.


If you have any questions about how we will be returning to normal or about how we are adapting our practices, please don't hesitate to get in touch via info@havenfirst.org.uk.


Thank you for your continued support.


Kind regards,

Haven First Management

Contactless Scanners Relaunched in Stevenage

Check out this great write up by Georgia Barrow in The Comet about the contactless scanners that have been launched in order to tackle homelessness in Stevenage.


Read more ...